For businesses
Be part of a safer, kinder neighbourhood
Raise concerns about specific incidents, ask outreach teams for help, and support people with essentials — without treating anyone as a suspect.
What you can do
Report an incident
Describe specific, observable behaviour — for example a blocked entrance or property damage.
Request outreach
Ask a local outreach team to check in with someone who may need support.
Join community programs
Take part in clean-ups, volunteer programs and employment opportunities.
Accept vouchers
Verified vendors can accept DirectAid vouchers for approved categories. Vendors see only the category, value, expiry and the last four characters of a code.
Choose the kind of response you need
- Request outreach assistance
- Request shelter liaison review
- Get non-emergency reporting guidance
- Get municipal service contacts
- Get emergency assistance guidance
Ground rules
- Describe what happened, not who you think someone is. Never assume a person is homeless.
- Reports are not sent to police automatically. If a crime is in progress or someone is in danger, call 911 where available.
- Reports are reviewed by community partners, who decide how best to respond.
- You can follow the status of your report from your business dashboard.